For Ages 21+

mil's commitment to responsible gaming

Entertainment is best when you stay in control. mil gives you all the tools and information you need to play safely and with awareness.

21+ age limit strictly enforced
Self-limit setting options
24/7 support service

Gaming is for entertainment, not habit

mil believes online gaming should be an enjoyable experience — not a way to relieve stress, and certainly not a solution to financial problems. That is why we want to be clear to all our members: responsible gaming is not just a policy, it is the foundation of our platform.

Our Terms and Conditions clearly state that members must be at least 21 years old to open an account and participate in games at mil. This age limit is not a formality — it is our genuine commitment to protecting young people.

21+ age limit: The minimum age to participate in any mil service — casino, slots, sports betting — is 21 years. Proof of age is requested during account verification, and any account found to belong to an underage person is closed immediately.

Many people start gaming for entertainment but gradually lose control over how much time and money they spend. This can happen to anyone, at any age and in any profession. mil wants our members to stay aware at all times — which is why we make all information and tools available directly on the platform, with full transparency.

Under our Privacy Policy, any information related to responsible gaming — such as self-exclusion or deposit limit requests — is not shared with third parties. Your identity remains fully protected.

Tools for setting your own limits

mil gives you several types of limits to set, so you can decide for yourself how much time and money you spend.

Deposit Limit

Set a maximum daily, weekly, or monthly deposit amount. Once a limit is set it takes effect immediately, and there is a waiting period before it can be increased.

Deposit Control

Session Time Limit

Set a limit on how long you play in one session. When the time is up, the system will automatically notify you and give you the option to log out.

Time Control

Reality Check

A message pops up at regular intervals to remind you how long you have been playing. It is a simple way to keep yourself aware.

Awareness

Temporary Break

You can temporarily suspend your account for 24 hours, 7 days, or 30 days. During the break, logging in or placing bets will not be possible.

Temporary Break

Self-Exclusion

If you feel you need a long-term break, you can apply to close your account for 6 months to 5 years, or permanently. Once self-exclusion is active, it cannot easily be reversed.

Self-Exclusion

Direct Support

If you have trouble setting any tool or need urgent help, contact mil's 24/7 live chat or email — support is available in Bengali.

Support Centre

Recognise the warning signs

When gaming starts to turn from entertainment into a problem, certain signs appear. If you notice any of the following in yourself, seek help without delay.

Going over budget

Repeatedly depositing more than planned, or placing larger bets in an attempt to recover money already lost.

Losing track of time

Not feeling the need to take a break after hours of play, or being unable to stop playing.

Emotional changes

Feeling excessive anger, anxiety, or low mood after a loss; feeling an urge to play more rather than relief after a win.

Neglecting family and work

Spending less time on work, studies, or family because of gaming, and playing in secret from those close to you.

If you notice any of the above signs in yourself or someone close to you, do not wait — contact mil via live chat or email. Our team is always ready to help in Bengali.

mil's commitment to responsible gaming

mil is an entertainment platform. We want every member to have a safe and enjoyable time — and to know when to stop.

24/7 Live Support
21+ Age Limit Strictly Enforced
6 Self-Control Tools
100% Confidential Support

Where to get help

Asking for help takes courage. You or anyone you know can get support from each of the sources below.

mil Live Chat and Email

mil's 24/7 live chat service is available in Bengali. Our support team can help with self-exclusion, setting limits, or closing an account. Support is also available by email.

Family and Loved Ones

Talk openly with a family member or trusted friend. Support from someone close often makes a difference even before professional help is sought. Let them know where the problem lies.

Professional Counselling

Visit a psychiatrist or counsellor. Many hospitals and clinics in Bangladesh offer counselling for behavioural addiction. Professional support is confidential and effective.

Some general principles for playing with awareness

Set your budget first

Decide how much you will spend before each session and stick to that limit. Placing larger bets to try to recover lost money almost always leads to bigger losses.

Gaming is never a source of income

Online gaming is a form of entertainment. Never bet as a substitute for regular income — over time, this leads to financial loss.

Do not play under stress

Sitting down to play when you are angry, anxious, or low weakens your decision-making. Take a break during those moments and come back when your mind is clear.

Take regular breaks

Playing for long stretches without stopping reduces focus and increases the chance of poor decisions. Taking at least one short break every hour is a good habit.

Our FAQ section has answers to more questions about responsible gaming — from account limits to the self-exclusion process.

Responsible Gaming FAQ

Members must be at least 21 years old to use any service at mil. This is a mandatory requirement, and proof of age is requested during account verification. If an underage account is found, it is cancelled immediately and a refund process for any deposited funds is initiated.

Once self-exclusion is active, you cannot log in to your account or place any bets or deposits. You can choose 6 months, 1 year, 5 years, or permanent exclusion. It cannot be cancelled before the period ends — this strictness is what makes self-exclusion effective. Choosing permanent exclusion closes the account forever. Contact mil's live chat to set it up.

Yes — when reducing a limit, the change takes effect immediately. However, a request to increase a limit does not take effect right away — the change only becomes active after a set waiting period has passed. This measure prevents decisions made on impulse.

If a family member believes someone close to them has a gaming problem, they can contact mil's support team. Our team will review the situation and take appropriate steps. However, direct account changes may not be possible without verifying the account holder's identity — in such cases, please speak with us via live chat to get the right guidance.

No. Under mil's privacy policy, your self-exclusion or limit requests are completely confidential. This information is not shared with any third party. Seeking help is not a sign of weakness — it is a sign of responsibility toward yourself and your family.

Mental health specialists and behavioural addiction counsellors in Bangladesh are able to help with this. You can contact any government or private mental health clinic. In addition, mil's 24/7 support team can point you in the right direction — speak with us in Bengali via live chat or email.