mil's FAQ — all your questions answered in one place
Find answers to all your questions about live casino, identity verification, VIP benefits and deposits. Every answer is written in plain, simple English.
24/7
Live Chat Support
৳200
Minimum Deposit
21+
Age Requirement
Whether you are new to mil or have been playing for a long time, questions come up for everyone. This page covers four topics in detail: how live casino games work, the KYC identity verification process, VIP cashback benefits, and deposit-related issues. If you run into any trouble joining the mil VIP programme or completing your mil Login, reading the FAQ below will answer most of your questions. If you still need help, our 24/7 live chat support is always available.
Live Casino
A roulette wheel has numbers 1 to 36 plus a zero (0). Players bet on which number or colour (red/black) the ball will land on. mil's live casino section offers live dealer roulette from Evolution and Pragmatic Play Live, where a real dealer spins the wheel in real time. Each round gives you a fresh opportunity to place bets.
The two games are different. Teen Patti is a three-card game — each player receives three cards and the best hand wins. Andar Bahar is simpler: a "joker" card is placed in the middle of the table and players bet on whether a card of the same value will appear on the Andar (inside) or Bahar (outside) side first. mil offers JILI's TeenPatti Joker and Teen Patti 20-20.
Baccarat is essentially a simple game. You bet on one of three outcomes: Player wins, Banker wins, or Tie. The hand whose card values add up closest to 9 wins. A small commission is deducted on Banker bets. In live baccarat the dealer handles all the calculations, so beginners can start without difficulty. mil has live baccarat tables from Evolution and SA Gaming.
Yes, mil's live casino runs on all modern smartphones. You can play live roulette, baccarat and card games via the Android APK, the iOS app, or directly through your browser. Keep a stable internet connection for the best experience, as live video streaming uses a bit more data.
It depends on the game studio and the specific table. Some tables from AE Sexy, SA Gaming and Dream Gaming have Asian dealers. However, mil's customer support is fully available in Bengali — if you run into any issue during a game, contact live chat for Bengali assistance.
Yes, every live table has a set minimum and maximum bet limit, and these vary by table. mil generally offers low-stake tables as well, which is convenient for new players. You can check each table's limits in the lobby before entering a game.
Identity Verification (KYC)
Identity verification (KYC) is primarily to protect your account and funds. It confirms that the account holder and the withdrawal beneficiary are the same person. KYC is also essential for preventing under-21s from playing and for stopping account misuse. mil follows this verification process in line with its responsible gaming policy.
To confirm your identity you normally need to submit a clear photo or scan of your National ID (NID), passport or birth registration certificate. A utility bill or bank statement may be requested for address verification. Make sure the document images are clear and legible — blurry or cropped images will not be accepted.
mil may request verification at the time of your first large withdrawal, when transactions exceed a certain amount, or if unusual activity is detected on your account. In some cases it may be requested right after registration. Completing verification early avoids delays at withdrawal time, so it is best to submit your documents as soon as possible.
mil uses SSL encryption to keep all information secure. Your documents are used only for the verification process and are not shared with third parties. For full details, read mil's privacy policy, which explains how data is stored and used.
Yes, this is very important. The name you registered with on mil must match the name on your bKash, Nagad, Rocket or bank account. If the names do not match, your withdrawal may be blocked and verification could fail. Make sure you enter the correct name right from the start when registering.
VIP Benefits
Weekly cashback is calculated on your net loss for that week — meaning total amount lost minus total amount won. Example: if you are a Gold member and your net loss for the week is ৳20,000, you receive ৳20,000 × 0.7% = ৳140 cashback. This amount is added directly to your account.
Joining the mil VIP programme gives you weekly cashback as well as special promotions and priority support. At higher tiers you may receive personalised offers and invitations to exclusive events. VIP members also receive special cricket bonuses during major events such as the T20 World Cup or the BPL season.
mil has five VIP tiers: Bronze — up to 0.2% weekly cashback; Silver — up to 0.5%; Gold — up to 0.7%; Platinum — up to 1.0%; and Diamond — up to 1.2%. As you move to higher tiers, the cashback rate and other benefits increase.
VIP tier upgrades depend on how much and how regularly you play. The more consistently you play and the more you wager, the faster you reach the next tier. When you pass specific milestones, mil automatically upgrades your tier and notifies you.
No, mil's VIP weekly cashback applies to all types of games and bets — slots, live casino and any sports betting including cricket. Your net loss across the entire week is calculated together, so there is no need to track each category separately.
Diamond members receive up to 1.2% weekly cashback and the fastest priority support available. A personal account manager is also available to assist with major events and special promotions. Reaching Diamond tier means being recognised as one of mil's most valued players.
Deposit Questions
First, wait a few minutes, as mobile banking or bank transfers can occasionally take a little time. If the money still has not arrived, contact mil's 24/7 live chat with the reference number and a screenshot of your bKash or Nagad transaction. The support team will resolve the issue quickly once you provide the correct details.
mil does not charge any additional fee on deposits from its side. However, standard transaction charges from your bKash, Nagad, Rocket or bank may apply according to that provider's policy. It is worth checking the charges in your mobile banking app before making a deposit.
Log in to mil, go to the deposit page and select Nagad as your payment method. Enter the amount — minimum ৳200 — then send that exact amount to the Nagad number shown. After sending, enter the transaction ID in the confirmation field and submit. The money is usually credited within a few minutes.
The minimum deposit at mil is ৳200, and this is the same for all payment methods — bKash, Nagad, Rocket, Upay and bank transfer. This amount is enough to access the slots section. You also need to deposit at least ৳200 to qualify for the mil Slots Festival bonus.
bKash deposit issues are usually caused by a few things: sending to the wrong number, exceeding your daily transaction limit, or entering the transaction ID incorrectly. Make sure you are sending to the number shown on mil's deposit page and that you have specified the correct amount. If the problem continues, contact live chat with a screenshot.
Yes, bank transfer is one of mil's accepted deposit methods. Transfers are supported from major Bangladeshi banks including Dutch-Bangla Bank, BRAC Bank and Islami Bank. Processing may take slightly longer compared to mobile banking. Make sure to use the correct reference number when making the deposit.
More questions? We are here to help
If you did not find your answer on this FAQ page, contact mil's support team directly. Help is available in both Bengali and English.
24/7 Live Chat
Open mil's live chat at any time and get instant help in Bengali. Our team is active around the clock for any issue you may have.
Email Support
To describe a detailed issue or send documents, write to us at: [email protected] — we reply in both Bengali and English.